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Privacy Policy

 

 

This Privacy Policy is effective and was last updated on [07/02/2019].

This Privacy Policy applies to information collected and maintained by Bandai Co., Ltd. and its affiliates (including Bandai America Incorporated) (collectively, “we”, or “us”) via our mobile application Tamagotchi On (“App”). We are committed to protecting the safety and privacy of those who visit our App, particularly children. This Privacy Policy describes our information collection, disclosure and parental consent practices in accordance with the Children’s Online Privacy Protection Act (COPPA) and other applicable laws.

WHAT INFORMATION DO WE COLLECT AND HOW DO WE COLLECT IT?

Your provision of your own or your child’s personal information to us is completely voluntary and it is not a statutory or contractual requirement. We do not condition any activity on your child providing more information than is reasonably necessary to participate in the activity.  In addition, we do not require that children share any personal information in order to use our App. For example, children can use the App, view content, play games and enjoy many features of the App without any personal information being collected (unless valid consent is obtained). Please note that when using the App in connection with your Tamagotchi On device (your “Toy”) certain information may be collected by the App via Bluetooth from your Toy, and used and displayed in the App.

The categories of information we may collect include:

  • Usage Data – information on how you use our services
  • Profile Data – username/user identification, birthdate, hometown, gaming history

If we do decide to collect personal information from users, we will not collect personal information from a child under the age of 13 without the consent of a parent or guardian. If parent or guardian consent is required, we will collect the email address of the parent or guardian so we can provide notice of our information practices and/or seek the parent’s or guardian’s consent.

We collect information, such as pages viewed, duration and frequency of visits, and other computer and device data, and may aggregate any information collected in by our developer and/or third party partners. Other information may be automatically recorded by our web server to provide usage statistics and information so that we can provide a better experience at App. This information is used solely to support the App’s internal operations, including maintaining, securing, and analyzing the functioning of the App.

WHAT DO YOU DO WITH THE INFORMATION COLLECTED?

In general, we use the information collected on the App for the following purposes:

  • Register and provide access to certain activities on the App;
  • Respond to inquiries or requests that you direct to us;
  • Customize and better tailor the features, performance and support of the  App or its programs;
  • Improve the quality of the App, analyze, benchmark and conduct research on user data and user interactions with the App;
  • Internal Bandai marketing and demographic research.
HOW DO YOU SHARE INFORMATION?

We may share your information with third parties to the extent reasonably necessary to protect the security and integrity of our App. For example, we may share your information with third parties to the extent necessary in response to (a) requests from local, state or federal law enforcement officials; (b) any judicial, administrative or similar proceeding or order, such as subpoena; (c) if required by law; or (d) to investigate suspected fraud, harassment, physical threats, or other violations of any law, rule or regulation, the Service rules or policies, or the rights of third parties or to investigate any suspected conduct which we deem improper. Please also note that we do reserve the right to transfer your information and other information to our successors in business and purchasers of the App assets.

We may also share your information as necessary with outside entities hired to support our App (e.g., our technical consultants, third party auditors and other third parties who make our App available, enhance its functionality, provide hosting, fulfillment or associated services). These entities have agreed to maintain confidentiality, security and integrity of all information they obtain from us.

HOW CAN PARENTS ACCESS, CHANGE OR DELETE PERSONAL INFORMATION ABOUT THEIR CHILDREN?

At any time, a parent may request to view the personal information collected by us related to that parent’s child, may request their child’s information to be deleted from our system or request that further information not be collected from their child. To initiate such a request, a parent should send us an email at customerservice@bandai.com.

HOW WE STORE YOUR INFORMATION?

We store your information using reasonable security precautions. However, despite such precautions, due to the inherent open nature of the Internet, we cannot ensure or warrant the security of any information you transmit to us or any information provided online. We will retain your information for as long as your account or inquiry is active or as needed to provide you with the App and for a reasonable time thereafter in accordance with our standard procedures or as necessary to comply with our legal obligations, to resolve disputes, and to enforce our agreements.

WHERE WE STORE YOUR INFORMATION?

Our App is maintained in Japan. By using the App, you authorize the export of your information to Japan and its storage and use as specified in this Privacy Policy.

HOW WE LET YOU KNOW IF OUR PRIVAY POLICY CHANGES?

We reserve the right to update this Privacy Policy from time to time. Any changes to this Privacy Policy will be posted to an updated Privacy Policy on our App.

OTHER WEB SITES, APPS AND SERVICES 

Our App may contain links to other web sites, apps and services. These “other” services are not controlled by us. We encourage you to be aware when you leave our App to read the privacy policies of each and every web site, app or service that collects your information. We are not responsible for the privacy practices or content of such other web sites.

CONTACT US

If you have any questions or comments on this Privacy Policy, please feel free to email customerservice@bandai.com or contact to us at:

Bandai America Incorporated
2120 Park Place, Suite 120
El Segundo, CA 90245
714.816.9560

Our privacy manager can be contacted here: bandailegal@bandai.com. 

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